The bellman of the Westin Lima escorted me to the room on the SPG preferred floor and despite it being after 1 am, explained all of the features to me which was helpful before i crashed into the Heavenly Bed. My room was floor to ceiling windows -some might say corner room but the new building is rounded so my room was slightly curved with a view of the highways which gave me some insight into the crazy traffic and at night was interesting to look at.
My Room – SPG Preferred floor, corner room
The room was large and covered floor to ceiling with heavy black out drapes. As it was a curved room, opening all of the curtains gave you a great view albeit a little dizzy for me as it was all glass. The room had the standard Westin Heavenly Bed, a workstation/desk, flat screen tv that folded into the wall, a well stocked minibar, wall art and ample floor space if you feel like doing yoga or other workout (the Westin workout program is an amenity I didn’t use).
The room had a nice sized walk in closet with the standard amenities (slippers, robe, safe, etc.)
Next to the closet before entering the bedroom is the glass door to enter the bathroom area. Yes, the area as it is a few separate components – the dual sinks (with makeup mirror, toiletries and a fresh flower), a soaking tub, the Heavenly shower and a separate enclosed water closet (not pictured, but across from bench).
Welcome to the Westin Lima
On my desk upon arrival was a welcome note and fresh fruit tray. I would receive another fruit tray the next day (not sure if this was a mistake or not as I did not get a third and was hoping I would). I was given two bottles of Evian still water each day and fresh flowers in the bathroom that would open up during my stay (a nice touch for me).
The Hotel Area
I am a huge fan of Westin and this being a new build, i liked the common spaces and the overall feeling of the hotel. It is not in the popular Miraflores area and while there is a Starbucks, a few cafes and shopping in the area, you do need a cab/car (or the free daily shuttle to the mall/water view area) to go there. I didn’t mind this, the cars are out front and available 24/7 and approx $11-15 each way (you could go to the street and bargain any driver for $5-8 but i don’t speak Spanish and the taxis are iffy as you negotiate a rate before you get in – basically, if you have a car you can be a taxi driver -a bit scary).
I really didn’t want to leave the room as it was so comfortable and at the end of my travels i just wanted to rest, however, i did leave to explore the city with a bike tour and cooking class (arranged on my own prior to arrival and not offered by concierge team, although should be).
The room service for dinner was quick, the portions large and the prices reasonable. The Westin has a healthy choice section of the menu which is always a plus if you feel like eating well (don’t worry, the regular menu is available too!).
The breakfast buffet was fantastic – I’m a huge fan of fresh chocolate croissants and having desserts at breakfast – I was not disappointed. There is a good selection of desserts, breads, hot & cold buffet as well as made to order options. The service was super attentive, the waiters remembered me by name and were constantly suggesting you try this or that and ensuring that you are happy.
The concierge team was fantastic before my stay and during my stay – they booked tours for me (there is only one tour company sadly), and were able to request special services on the evening tour to ensure I was back in time for my car to the airport. I requested restaurant information and it was both emailed to me with links to the menus as well as a paper copy left in my room when i returned. I requested a reservation and they were not able to secure it last minute for one person so they made two other backup reservations for me to provide options (sadly, i didn’t feel well after a tour and did room service instead). They went out of their way to help and are right as you enter the lobby – there are two desks that are staffed.
The only confusion that i had was my transit to the airport – i thought i booked a time and someone would come get me in the lobby but here i had a receipt and only needed to go outside to the taxi/car line. This was a communication issue with me, concierge and front desk.
The Little Things
While it is a big hotel with convention/business people i never felt that it was crowded. the lobby bar is lively. I easily exchanged dollars at the front desk easily (which i rarely do as the fx rate is bad but it worked out better than the ATM option on site) and liked that all taxis could be charged to the room – it made everything easy. The front desk was always available and helpful. I used the business center to check in for the flight home and print my boarding pass.
My stay coincided with a Demi Lovato concert and the fans are quite vocal (i could hear them screaming up in my room). The hotel handled the security quite well – the fans stayed on the sidewalk and guests were required to show a room key to enter the hotel. Even when Demi and her entourage were in the lobby or at breakfast, all was smooth – no one bothered them, everyone went about their business without issue (to the chagrin of my nieces who would have loved an autograph or photo)
I would definitely stay at the Westin Lima again and do recommend it to my business travelers. You can’t go wrong here but you may not want to leave either. You do need to use a transit option to get to Miraflores but i think that the added cost (if you don’t use the shuttle) is worth it. I heard many people comment in the elevators that this was the best Westin they had stayed in. As it is a newer property, this Westin definitely raised the bar for the other Westin’s. This was a good redemption with my SPG points & cash.